Human Factors in technology Essay Example | Topics and Well Written Essays - 500 words

Human Factors in technology - Essay Example However, technology had to progress, since it was unthinkable to hinder its journey towards a better and easier world. The first significant change I had to experience was the decrease in human contact that the Credit/Debit Cards, ATMs and telephonic and electronic transfers caused. It seemed in the beginning that the career prospects of a banker will become bleak due to these developments. There seemed little scope in such a scenario for many of us who spent quality time to acquire communication and interpersonal skills as part of our job training. The entire concept of working in the front office had been changing very fast. Though it took time for me to get acquainted with the new system, many of my apprehensions were proven wrong as I learnt how these skills were still relevant, even more so, in the technologically advanced scenario. Moreover, there were many customers, especially senior citizens, who needed time to get accustomed to the changes. They needed assistance from us, and this led to a stronger link with the customers. Any new advancement in the field brought in situations where many c ustomers needed support from us, and the human interaction involved in banking did not in fact decrease over time, though its dimensions have changed, as in every aspect of life. The fact that my profession called for a clear knowledge of the technological aspects related to it was in fact a blessing in disguise. Many of my senior colleagues found it difficult to gain or update their computer and electronic communication skills. However, the younger generation who were more open to these changes and eager to keep abreast of the technological advancements got a chance to learn more through their job trainings and refresher courses. This had in fact made many of us capable of meeting the new challenges in banking and other fields as well. For many of us, it was also an opportunity to get familiarized with the international